Policies Terms and Conditions

Customer Accounts:  To establish a credit account with City Lights, please request a credit application. After completing the application, you may return it to us by fax @ 602-233-1102. Please allow 10 business days for processing once credit references have been obtained. Payment terms on customer accounts are NET 30 DAYS from invoice date. A finance charge of 1.5% per month will be charged on past due amounts.

Credit Cards:  For your convenience we accept Visa, Mastercard, and American Express credit cards at the time of purchase. Service charges are not applied when paying by credit card at the time of purchase. When using a credit card to pay a balance on a City Lights customer account service charges are applied.

Return Checks: A $25 service fee will be charge for all checks returned by the bank for non-payment.

Non-Catalog / Special Order Items: If an item you need is not in our catalog please ask us. We are almost always able to supply you with the non-catalog items you need. Non-catalog items may require a minimum order quantity. Non-catalog and special order items must be prepaid at the time you place your order. Orders for non-catalog or special order items cannot be cancelled. Returns are not allowed on non-catalog or special order items.

Returns: City Lights will not accept goods returned without prior authorization. Goods returned to City Lights without a Returned Goods Authorization will be refused. Authorization must be requested within thirty (30) days of the invoice. A minimum 20% restocking charge will be applied to all returns. Non-catalog and Special Order items cannot be returned.

Shipping: Shipping discrepancies and damages must be reported in writing within three (3) business days of receipt of goods. City Lights strives to ship orders in 24-48 hours unless you request otherwise. City Lights will not be held liable for any damages, including but not limited to penalties, lost contracts, or lost revenue, resulting from unsatisfied shipping deadlines. All shipments are FOB phoenix.

Refused Shipments: Any shipment that is refused in whole, or in part, will result in a 30% restocking charge and freight charges in both directions.

Carrier: If a shipment delivered by a Common Carrier has visible damage, DO NOT REFUSE the shipment. Refusing the shipment will cause you unnecessary delay and expense. Instead, accept the shipment, but do not open the damaged carton(s) and notify the carrier immediately. After the carrier inspection and claim settlement, City Lights will issue a credit for any amounts due to you.

Backorders: Your backorders will be shipped to you when we receive the goods unless you cancel the backorder in writing prior to the goods being shipped to you. Non-catalog and special order items cannot be canceled.

Pricing: Please confirm prices when ordering. Due to fluctuations in manufacturing costs all prices are subject to change without notice.

Catalog Images: Illustrations and photographs in the catalog are for identification purposes only and do not represent product styles and colors of specific manufacturers. Insignificant variations not affecting function may occur.